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Job Level
About the role
- Own a book of business of Rasa’s most strategic customers.
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
- Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
- Proactively address challenges, manage escalations, and maintain strong communications with customers.
- Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.
Requirements
- Customer Success experience: You’ve managed a book of business and know how to run QBRs, onboardings, and renewals.
- Technical background: You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
- Commercial acumen: You have experience driving upsells and cross-sells, contributing to revenue growth.
- Excellent interpersonal strengths: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders
- Enterprise experience: You’ve worked with large customers in a SaaS/technology context.
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development & 6 paid education days to help you grow within your role
- Unlimited PTO + paid sick leave + paid public holidays
- A MacBook, and other tech to help you do your job
- We have regular remote team events, as well as an annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessOnboardingQBRsRenewalsTechnical backgroundUpsellingCross-sellingData analysisStakeholder managementSaaS
Soft Skills
Interpersonal communicationStructured communicationRelationship buildingCollaborationProblem-solvingEscalation managementProactive communicationProfessionalismImpactful presentationCustomer advocacy