Staff User Researcher - AI
Rula
Job Level
Senior
About the role
- Partner closely with product managers, engineers, data scientists, and researchers to shape product direction.
- Lead the end-to-end design process — from research and ideation through prototyping, testing, and launch.
- Conduct user research, usability testing and customer interviews to ensure our solutions are genuinely user-centered.
- Design approachable, intuitive interfaces that make advanced AI technologies accessible to non-technical users.
- Continuously grow your technical understanding to better anticipate constraints and opportunities in AI-driven products
- Stay ahead of industry trends, tools, and best practices to keep our product — and your craft — at the cutting edge.
- Full-time - 100% remote - Location: United Kingdom, Germany, or Serbia
Requirements
- You are not necessarily technical but you love technical products. You are not afraid of diving deep when you come across something hard.
- At Rasa we are all about collaboration and inclusivity. You are a team player who is highly respectful of your peers.
- You’re confident when sharing your work and humble enough to take constructive feedback to improve your understanding and approach.
- You can balance technical, user, and business needs and make informed decisions about how the user experience should work.
- You thoroughly document your work, synthesize your insights, and surface meaningful data points for your peers in product and design and other members of the development team.
- The ML and especially LLM space is moving extremely fast (think ChatGPT), which requires fast thinking and scrappiness. Sometimes things become obsolete overnight! You need to be okay working with ambiguity.
- You have a product design portfolio with in-depth case studies. NICE TO HAVE:
- You have already worked on B2B products and understand how it differs from B2C products.
- You have already worked in the Conversational AI space.
- You have a product design portfolio with in-depth case studies.
