Director

• Develop and own the revenue retention roadmap with measurable goals for gross and net retention
• Use financial modeling to forecast retention outcomes, identify at-risk revenue segments, and optimize renewal pricing strategies
• Define and track key retention KPIs (logo retention rate, expansion revenue, contraction revenue, churn rate)
• Identify at-risk accounts and implement mitigation plans to reduce or eliminate churn
• Partner with Finance to conduct cohort, segmentation, and lifetime value analyses
• Evaluate customer health metrics against financial performance to prioritize retention interventions
• Create ROI models for retention initiatives and track actual vs projected outcomes
• Provide weekly rolling at-risk and forecasted churn reports
• Collaborate with Customer Success and Sales to improve onboarding, renewals, upsell/cross-sell, and retention programs
• Partner with Product Management to address product adoption gaps impacting renewals
• Support development of renewal pricing models, discount strategies, and multi-year agreements
• Monitor competitive pricing trends and adjust retention playbooks
• Lead a team or serve as senior individual contributor and present retention performance to executive leadership and board

Director of Revenue Retention

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