Software Implementation Specialist

Raptor Technologies

Implementation Specialist project managing software implementations for Raptor Technologies' school safety solutions. Engaging with clients to optimize software usage and ensure client success.

Posted 5/16/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meets with customers following the sale to demonstrate features and functions of the software.
Completes system configuration tasks as assigned by manager.
Manages routine implementations with small-market customers.
Demonstrates well-rounded knowledge of Raptor products.
Adheres to departmental process and procedure and maintains systems of record.
Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.
Other relevant tasks, as needed

Requirements

What you’ll need

Bachelor’s degree in a business related or technical field.
3+ years of relevant experience in a project management and customer centric role.
3+ years of experience in a software implementation role in a SaaS environment.
The ability to travel up to 75% of the time.
Strong knowledge of software and applications.
Technical knowledge and experience.
Excellent leadership and confidence giving others direction.
Customer focus.
Attention to detail with strong problem solving skills.
Strategic and analytical thinking.
Excellent Communication Skills – written and oral.
Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

Benefits

Comp & perks

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system configurationsoftware implementationproject managementdata entryproduct configurationGeoFencingDrill BackdatingVisitor ManagementKioskPremium Volunteer

Soft Skills

customer focusattention to detailproblem solvingstrategic thinkinganalytical thinkingleadershipcommunication skills