Client Network Engineer

Raptor Technologies

Technical Liaison for Raptor solutions serving Northern Virginia school districts. Providing technical support, training, and ensuring system reliability while building strong stakeholder relationships.

Posted 4/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions.
Build strong relationships with school and district stakeholders to ensure successful system adoption and performance.
Provide consultation and guidance on best practices, system usage, and operational optimization.
Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments.
Diagnose and resolve technical issues related to devices, networks, and system integrations.
Coordinate with internal engineering and support teams when advanced troubleshooting is required.
Conduct onsite service visits to perform system diagnostics, repairs, and maintenance.
Perform preventative maintenance and system health checks to ensure reliable system performance.
Support product installations, upgrades, and configuration updates across customer locations.
Provide onsite and remote training sessions for school and district staff.
Help customers understand system functionality, troubleshooting steps, and operational best practices.
Support adoption of new features and product capabilities.
Document service activities, troubleshooting processes, and resolutions within internal systems.
Maintain inventory of service tools, replacement parts, and equipment.
Ensure all service activities align with company service standards and customer expectations.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Electronics, Engineering, or related field or equivalent technical experience.
2–4+ years of field service, technical support, or systems troubleshooting experience.
Experience supporting hardware systems, networking devices, or integrated technology platforms.
Strong customer-facing communication skills with the ability to explain technical concepts to non-technical users.
Excellent diagnostic and problem-solving abilities.
Ability to work independently while managing service calls across multiple locations.
Valid driver’s license and willingness to travel within a 100-mile radius of Northern Virginia.
Ability to lift up to 30lbs and transport technical equipment when required.

Benefits

Comp & perks

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsystem diagnosticstroubleshootinghardware supportnetworkingsystem integrationpreventative maintenancesystem performance optimizationproduct installationconfiguration updates

Soft Skills

customer-facing communicationproblem-solvingrelationship buildingindependent worktrainingconsultationoperational best practicesdocumentationservice alignmentadaptability

Certifications

Associate’s degreeBachelor’s degreevalid driver’s license