Customer Success Manager

Raptor Technologies

Customer Success Manager enhancing client experience at Raptor Technologies, servicing schools globally. Drive customer relationships, reduce churn, and educate clients throughout their journey.

Posted 4/20/2026full-timeRemote • Arizona, California, Colorado, Nevada, New Mexico, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive customer success as the first point of contact for customers in named accounts
Monitor overall client utilization and success
Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution
Track and improve on churn rate and satisfaction scores in assigned accounts
Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities
Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis
Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Protect business with current partners to ensure they won’t be tempted to use a competitor
Other relevant projects as needed

Requirements

What you’ll need

Approximately 3-5 years experience in a customer success role.
Outstanding relationship and rapport building abilities.
Excellent verbal and written communication, presentation, and problem-solving skills.
High degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is very dependable, and always approaches scenarios with a positive, customer centric, attitude.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Willingness and ability to work flexible hours.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Salesforce and Gainsight experience is a plus!
Skilled at troubleshooting with a logical, systematic approach.
Willing to travel a least 25% to visit accounts.
Located in Florida

Benefits

Comp & perks

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successrelationship buildingproblem-solvingtroubleshootingrisk assessmentaction planningchurn rate trackingsatisfaction score improvementcommunication planningproduct knowledge

Soft Skills

verbal communicationwritten communicationpresentation skillsorganizational skillstime managementdependabilitypositive attitudeself-starterrapport buildingcustomer centricity