Raptor Technologies

Field Service Network Engineer

Raptor Technologies

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions.
  • Build strong relationships with school and district stakeholders to ensure successful system adoption and performance.
  • Provide consultation and guidance on best practices, system usage, and operational optimization.
  • Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments.
  • Diagnose and resolve technical issues related to devices, networks, and system integrations.
  • Coordinate with internal engineering and support teams when advanced troubleshooting is required.
  • Conduct onsite service visits to perform system diagnostics, repairs, and maintenance.
  • Perform preventative maintenance and system health checks to ensure reliable system performance.
  • Support product installations, upgrades, and configuration updates across customer locations.
  • Provide onsite and remote training sessions for school and district staff.
  • Help customers understand system functionality, troubleshooting steps, and operational best practices.
  • Support adoption of new features and product capabilities.
  • Document service activities, troubleshooting processes, and resolutions within internal systems.
  • Maintain inventory of service tools, replacement parts, and equipment.
  • Ensure all service activities align with company service standards and customer expectations.

Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Electronics, Engineering, or related field or equivalent technical experience.
  • 2–4+ years of field service, technical support, or systems troubleshooting experience.
  • Experience supporting hardware systems, networking devices, or integrated technology platforms.
  • Strong customer-facing communication skills with the ability to explain technical concepts to non-technical users.
  • Excellent diagnostic and problem-solving abilities.
  • Ability to work independently while managing service calls across multiple locations.
  • Valid driver’s license and willingness to travel within a 100-mile radius of Northern Virginia.
  • Ability to lift up to 30lbs and transport technical equipment when required.
Benefits
  • Remote-first philosophy
  • Flexible paid time off
  • Paid parental leave
  • 11 Paid holidays per year
  • Workplace flexibility
  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
  • 401(k) employer contribution to help you plan for the future
  • Company paid life insurance, STD, and LTD
  • Pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsystem diagnosticstroubleshootingpreventative maintenancesystem integrationhardware supportnetworkingsystem performance optimizationproduct installationconfiguration updates
Soft Skills
customer-facing communicationproblem-solvingrelationship buildingindependent worktrainingconsultationguidanceoperational best practicesdocumentationservice alignment
Certifications
Associate’s degreeBachelor’s degreevalid driver’s license