Professional Services Engineer
Raptor Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicating with clients throughout the implementation process.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of Raptor products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
Requirements
- Bachelor’s degree in a Business related or technical field.
- 7+ years of experience in a technical implementation role in a SaaS organization.
- Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrate maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Objective and goal-oriented professional who is used to achieving targets.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands-on skills with office productivity tools.
- Proven ability to learn and a strong desire to learn.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non-technical users.
- The ability to travel up to 75% of the time.
- Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical implementationSaaSbusiness process reviewsdesign reviewschange managementanalytical skillstroubleshooting skills
Soft skills
organizeddisciplinedflexiblestrong communicatoremotionally intelligentengaging listenerthoughtful communicatorinterpersonal skillsobjectivegoal-oriented