Billing Operations Manager
Raptor Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Own the end-to-end billing lifecycle, including subscription creation, invoicing, renewals, churn, fulfillment and shipping coordination, and customer billing inquiries.
- Lead billing-related month-end close activities, including renewal invoicing, reconciliations, journal entries, and variance analysis.
- Oversee review of customer contracts (new and renewal), ensuring compliance with GAAP (ASC 606) and internal bookings policy.
- Own global monthly bookings reconciliation and billing-related reporting, ensuring accuracy and alignment across systems.
- Manage churn, upsell, and downsell metrics and reporting in partnership with Revenue and Finance teams.
- Partner with Sales Operations to ensure accurate contract setup and amendments in NetSuite for both software and hardware offerings.
- Oversee renewal contract processes to maintain high data integrity supporting accurate billing, revenue recognition, and deferred revenue reporting.
- Design, document, and continuously improve scalable billing and contract management processes to support growth.
- Create and analyze recurring and ad-hoc operational and financial reports.
- Support audits, sales tax activities, and cross-functional initiatives as needed.
- Lead, mentor, and develop a global team of billing professionals through regular 1:1s, coaching, and performance feedback.
- Serve as the primary escalation point for complex billing, fulfillment, and customer issues.
- Establish quality control and work review processes to ensure accuracy, consistency, and timeliness.
- Ensure the team is properly trained and held accountable on systems, policies, and evolving business requirements.
- Translate departmental objectives into clear team goals and measurable performance metrics.
- Foster a culture of accountability, ownership, and exceptional customer experience.
- Participate in hiring, interviewing, and onboarding of new team members.
- Drive effective cross-functional collaboration and communication across the organization.
Requirements
- Bachelor’s degree in Accounting, Finance, or equivalent relevant experience.
- 5+ years of experience in billing, revenue operations, or accounting, with a minimum of 3 years managing people, ideally leading a global or distributed team.
- General knowledge of U.S. GAAP.
- Hands-on experience managing subscription billing, renewals, invoicing, and customer billing operations in a SaaS or hybrid software/hardware environment.
- Demonstrated experience scaling billing operations, including playing a key role in the implementation of new financial systems to support business growth.
- Proficiency with ERP systems; NetSuite experience is strongly preferred.
- Proven ability to lead teams, influence cross-functional partners, and drive process improvement.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Advanced Excel skills; proficiency in Word and PowerPoint.
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing lifecyclesubscription billinginvoicingrenewalsfinancial reportingGAAPvariance analysisdata integrityprocess improvementadvanced Excel
Soft skills
leadershipmentoringcoachingcommunicationproblem-solvinganalytical skillsprioritizationaccountabilitycollaborationcustomer experience
Certifications
Bachelor’s degree in AccountingBachelor’s degree in Finance