Solutions Engineer
Experian
CloudMicroservices
Software Implementation Specialist
Raptor Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, New Jersey, New York, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meets with customers following the sale to demonstrate features and functions of the software.
- Completes system configuration tasks as assigned by manager.
- Manages routine implementations with small-market customers.
- Demonstrates well-rounded knowledge of Raptor products.
- Adheres to departmental process and procedure and maintains systems of record.
- Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
- Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
- Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
- Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
- Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
- Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.
- Other relevant tasks, as needed.
Requirements
- Bachelor’s degree in a business related or technical field.
- 3+ years of relevant experience in a project management and customer centric role.
- Strong knowledge of software and applications.
- Technical knowledge and experience.
- Excellent leadership and confidence giving others direction.
- Customer focus.
- Attention to detail with strong problem solving skills.
- Strategic and analytical thinking.
- Excellent Communication Skills – written and oral.
- Ability to work PST/MST working hours (preferred).
- Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system configurationsoftware customizationproject managementdata entryproduct configurationproblem solvingstrategic thinkinganalytical thinkingcustomer relationship management
Soft skills
leadershipcustomer focusattention to detailexcellent communicationconfidence in direction
Certifications
Bachelor’s degree
