Director, Information Technology – IT

RapidSOS

Director of IT responsible for leading IT operations and infrastructure at RapidSOS. Ensuring compliance and driving automation in a remote-first organization.

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $150,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily IT operations and own the company's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible
Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions
Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation
Provide leadership and direction to IT Systems Admins and Help Desk staff
Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions
Partner with InfoSec to operationalize incident response and vulnerability management
Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware

Requirements

What you’ll need

7+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast-growing technology companies
Willing to roll up their sleeves for technical execution while simultaneously building long-term strategy
You bring an “AI mentality” to IT, with a proven track record of leveraging automation and AI to reduce operational toil, simplify processes, and systematically eliminate low-value work through thoughtful prioritization and backlog management
Strong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners
Experience running IT operations for a remote-first, international workforce
Strong command of identity and access management (SSO, SCIM, MFA) and experience contributing to compliance frameworks like SOC 2, ISO 27001, or HIPAA
Ability to earn trust and collaborate with both executives and individual contributors.

Benefits

Comp & perks

Competitive salary and benefits and equity participation
The chance to work with a passionate team on solving one of the largest challenges globally
A dynamic, flexible and fun start-up work environment with a highly talented team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-assisted toolsautomationaccess provisioninghardware managementvendor managementidentity and access managementSSOSCIMMFAcompliance frameworks

Soft Skills

leadershipcollaborationtrust-buildingstrategic thinkingproblem-solvingcommunicationprioritizationbacklog managementinnovationoperational efficiency

Certifications

SOC 2ISO 27001HIPAA