Client Success Manager

RapidRatings

Enterprise Client Success Manager at RapidRatings advising senior clients on financial risk strategies and driving program outcomes. Collaborating with multi-stakeholder accounts and leveraging financial health data.

Posted 5/23/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own a named portfolio of Enterprise accounts as the senior strategic advisor and primary relationship owner
Shape and evolve client program strategy by aligning RapidRatings capabilities to enterprise risk, procurement, and finance objectives
Lead Executive Business Reviews (EBRs) and working sessions with senior client stakeholders
Translate Financial Health Rating (FHR), Core Health Score (CHS), and supplier portfolio insights into actionable recommendations
Advise clients on best practices for supplier engagement, risk governance, and program design
Manage the renewal cycle including pricing strategy, contract structuring, and negotiation
Identify and qualify expansion opportunities through new use cases and program scope changes
Achieve quarterly and annual targets for gross revenue retention across your book of business

Requirements

What you’ll need

5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics
Strong executive presence and the ability to lead substantive working sessions with C-level and senior stakeholders
Proven track record of driving gross revenue retention
Excellent verbal and written communication skills
Proficiency with CRM platforms (Salesforce preferred)
Strong organizational and program management skills

Benefits

Comp & perks

Attractive compensation and incentive program
Benefits package
Flexible work environment
Unlimited self-managed PTO
Continuous education and learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analyticssupplier engagementrisk governanceprogram designcontract structuringnegotiationgross revenue retentionprogram management

Soft Skills

trusted advisorexecutive presencecommunication skillsorganizational skillsleadership