Client Success Manager

RapidRatings

Senior strategic advisor managing Enterprise accounts in financial analytics at RapidRatings. Shaping client program strategy, leading reviews, and driving program success for profitable customer relationships.

Posted 5/23/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own a named portfolio of Enterprise accounts as the senior strategic advisor
Shape and evolve client program strategy
Lead Executive Business Reviews (EBRs) and working sessions
Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations
Advise clients on best practices for supplier engagement and risk governance
Manage the renewal cycle including pricing strategy and contract structuring
Identify and qualify expansion opportunities
Carry and achieve quarterly and annual targets for gross revenue retention
Anticipate and address risks to program success
Partner cross-functionally with Product, Data, and Operations teams

Requirements

What you’ll need

5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics
Strong executive presence and the ability to lead working sessions
Proven track record of driving gross revenue retention
Excellent verbal and written communication skills
Analytical rigor and comfort with quantitative inputs
Proficiency with CRM platforms (Salesforce preferred)

Benefits

Comp & perks

Attractive compensation and incentive program
Benefits package
Flexible work environment
Unlimited self-managed PTO
Continuous education and learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial health ratingcontract structuringpricing strategyquantitative analysisrisk governancesupplier engagementgross revenue retentionprogram strategyexpansion opportunitiesclient advisory

Soft Skills

executive presencetrusted advisorcommunication skillsanalytical rigorleadershipcross-functional collaborationproblem-solvingclient relationship managementstrategic thinkingsession facilitation