Schedule/conduct project kickoff & update calls with hospitals (both commercial & research)
Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful
Track, document, and organize site information for commercial and research implementations
Perform base level troubleshooting & support, including:
Ensuring all test scans process appropriately
Working with site to configure base protocols on scanners
Coach/prepare sites for successful go-lives
Coordinate training and follow-ups for customers
Manage customer relationship & provide amazing responsiveness/experience
Conduct regular reviews with customer to evaluate utilization/performance
Work with accounts to identify opportunities of upsell/growth/expansion
Communicate new product information/educational opportunities

Requirements

Educational Background: A Bachelor’s Degree or equivalent professional experience is required.
Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential.
Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments.
Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT.
Project Lifecycle Management: Proven ability to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously.
Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems.
Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users.
Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs.
Nice to Haves
Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments.
Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration.
Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments.
Professional Certification: Holding a Project Management certification is considered a significant plus.
Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems.
Location: Candidates ideally will be located in the Eastern Time Zone of the USA.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementHL7PACSDICOMimagingneurovascularclinical environmentsserver deploymentsworkflow optimizationsystems administration

Soft Skills

communicationadaptabilitycustomer relationship managementorganizational skillsproblem-solvingcoachingresponsivenessindependenceself-motivationflexibility

Certifications

Project Management certification