Technical Account Manager, TAM

Rapid7

Technical Account Manager at Rapid7 managing key accounts and driving customer success. Collaborating with cybersecurity experts to optimize clients' security solutions.

Posted 5/20/2026full-timeTampa • Florida, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Serve as the technical owner for assigned accounts
Understand customer business and security objectives
Meet regularly with customers to review system health and program progress
Act as the advocate and voice of the customer within Rapid7
Maintain deep technical knowledge of Rapid7’s product offerings
Direct crisis and incident response by coordinating with teams across the company

Requirements

What you’ll need

7+ years of experience in a TAM, professional services, solutions engineer, or technical support role
Strong account management and project management skills
4+ years of hands-on Linux experience
3+ years of networking experience
Adaptability and eagerness to learn new technologies
Proven problem-solving skills and ability to define solutions for complex challenges

Benefits

Comp & perks

trusted technical partnership with highly skilled cybersecurity professionals
flexibility and remote working options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linuxnetworkingaccount managementproject managementtechnical supportsolutions engineeringcrisis responseincident response

Soft Skills

adaptabilityproblem-solvingcustomer advocacycommunication