Lead and mentor a team of Cybersecurity Advisors, fostering a culture of technical excellence, professional growth, and customer advocacy.
Oversee the delivery of technical recommendations to Rapid7 customers, ensuring alignment with industry trends and best practices to improve their overall security posture.
Drive team performance in demonstrating a deep understanding of Rapid7 product value-drivers and effectively guiding customers to optimize their usage.
Ensure team adherence to processes for confirming customer success with Rapid7 Products and services and coordinate escalation with Rapid7’s support team as needed.
Review and ensure the team generates high-quality, accurate, and contextual customer deliverables.
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives.
Partner with sales and renewals teams throughout the renewal lifecycle to ensure customers are on track for renewal.
Oversee and assist the team in Incident Response handling and critical customer communication.
Oversee Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships.
Drive customer retention across the team by proactively identifying and addressing potential risks and challenges in customer relationships.
Collaborate with Product Management to gather, synthesize, and advocate for client input and requirements across the Managed Services client base to influence the Managed Services roadmap.

Requirements

Demonstrated history and experience interfacing with customers and prospects
Demonstrated history of working cross-functionally with an ability to build strong working relationships across levels and departments
Significant client relationship management experience
Strong understanding of common enterprise technologies
Experience with and commitment to developing and mentoring teams
Communication: Communicate with exceptional clarity across technical and executive internal and external audiences, driving commitment and long-term collaboration
Strategic Doing: Break down complex challenges into prioritized, time-bound actions that deliver measurable outcomes
Accountability: Model ownership at the highest level — setting clear expectations, holding yourself and others to commitments, and driving value for customers and the business
Self-Awareness: Apply a strong understanding of your strengths and blind spots to adapt in complex dynamics and elevate team impact
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Incident ResponseCustomer Success ManagementTechnical RecommendationsCybersecurityManaged ServicesEnterprise TechnologiesCustomer AdvocacyValue OutcomesCustomer RetentionTechnical Excellence

Soft Skills

MentoringCommunicationRelationship ManagementStrategic ThinkingAccountabilitySelf-AwarenessCollaborationLeadershipProblem SolvingCustomer Engagement