Work closely with Cybersecurity Advisors and the operations teams to convey recommendations to Rapid7 customers to improve their overall security posture.
Assist in Incident Response handling and customer communication.
Review and generate high-quality, accurate, and contextual customer deliverables.
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.
Demonstrate a deep understanding of the value drivers of our products and the ability to help customers navigate and optimize their usage.
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives.
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed.
Assist in technology deployment and client onboarding processes.
Gather client input and requirements across the Managed Services client base to influence the Managed Services service roadmap.
Assist Managed Services Leadership with identifying strategies to face the challenge of an ever-expanding customer base.
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.

Requirements

Associates Degree in Information Technology, or two or more years of related experience.
2-3 years of experience in Information Security or a related discipline.
Client relationship management experience.
Excellent interpersonal and communication skills.
Understanding of common enterprise technologies.
Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP).
Interest in technology deployment and configuration experience.
Strong interest in security frameworks and concepts.
Exceptional organization and time management abilities.
Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for a faster Return on Investment (ROI).
Problem-solving mentality with the ability to navigate complex situations.

Benefits

Health insurance
401(k) matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Incident ResponseClient onboardingTechnology deploymentSecurity frameworksTechnical conceptsCustomer deliverablesRisk identificationAdvisory relationshipsOperational score analysisVulnerability score analysis

Soft Skills

Interpersonal skillsCommunication skillsOrganizationTime managementProblem-solvingRelationship managementStakeholder engagementAdvisory skillsCustomer advocacyStrategic thinking

Certifications

A+Network+Sec+Cloud+CCSP