Rapid7

Manager, User Experience Content Design

Rapid7

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityGraphQLJavaScriptSwitching

About the role

  • Lead and mentor a team of content designers and technical writers focused on creating customer-facing content for product and platform experiences, while contributing to content work as needed
  • Prioritize and own execution of content deliverables across multiple roadmaps
  • Drive the execution of the UX content strategy across product lines and platforms
  • Collaborate cross-functionally to ensure content is aligned with product vision, user needs, and business goals
  • Oversee scalable documentation and content governance practices across the product lifecycle
  • Contribute directly to content design and writing deliverables on a limited basis, providing hands-on support where needed to model best practices and help meet team and project needs
  • Partner with Product, UX, Engineering, Marketing, and Support to deliver documentation and in-product experiences that reduce friction and empower customers to navigate the cybersecurity platform with confidence

Requirements

  • Strong leadership, coaching, and team development capabilities
  • Strategic thinking with a customer-centric mindset
  • Effective cross-functional communication and stakeholder management
  • High emotional intelligence and ability to influence across a matrixed organization
  • Ability to evaluate and implement AI-powered documentation strategies that enhance content scalability, discoverability, and contextual relevance for diverse user groups
  • Familiarity with leveraging generative AI for structured content authoring, inline assistance, and conversational help experiences within product interfaces
  • Expertise in technical writing, UX content design, or developer documentation
  • Deep understanding of the documentation development lifecycle (DDLC) and Agile methodologies
  • Experience managing roadmap-aligned content across complex product portfolios
  • Familiarity with content management systems, localization strategy, and structured authoring tools (e.g., MadCap Flare or equivalent)
  • Experience developing API documentation and third-party developer enablement content
  • Ability to assess content needs based on personas, user journeys, and feedback loops
  • Fluency in modern UX copywriting patterns and standards
  • Capability to balance long-term vision with short-term delivery across multiple teams
  • Strong grasp of tooling and tracking metrics (Jira, Confluence, analytics tools, etc.)
  • Technical proficiency in HTML, CSS, JavaScript, or GraphQL is a plus
  • Comfort switching between strategy and execution, especially in high-impact or fast-paced scenarios requiring team support.