Senior Manager, Content Strategy
eClinical Solutions
Manager, User Experience Content Design
Rapid7
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityGraphQLJavaScriptSwitching
About the role
- Lead and mentor a team of content designers and technical writers focused on creating customer-facing content for product and platform experiences, while contributing to content work as needed
- Prioritize and own execution of content deliverables across multiple roadmaps
- Drive the execution of the UX content strategy across product lines and platforms
- Collaborate cross-functionally to ensure content is aligned with product vision, user needs, and business goals
- Oversee scalable documentation and content governance practices across the product lifecycle
- Contribute directly to content design and writing deliverables on a limited basis, providing hands-on support where needed to model best practices and help meet team and project needs
- Partner with Product, UX, Engineering, Marketing, and Support to deliver documentation and in-product experiences that reduce friction and empower customers to navigate the cybersecurity platform with confidence
Requirements
- Strong leadership, coaching, and team development capabilities
- Strategic thinking with a customer-centric mindset
- Effective cross-functional communication and stakeholder management
- High emotional intelligence and ability to influence across a matrixed organization
- Ability to evaluate and implement AI-powered documentation strategies that enhance content scalability, discoverability, and contextual relevance for diverse user groups
- Familiarity with leveraging generative AI for structured content authoring, inline assistance, and conversational help experiences within product interfaces
- Expertise in technical writing, UX content design, or developer documentation
- Deep understanding of the documentation development lifecycle (DDLC) and Agile methodologies
- Experience managing roadmap-aligned content across complex product portfolios
- Familiarity with content management systems, localization strategy, and structured authoring tools (e.g., MadCap Flare or equivalent)
- Experience developing API documentation and third-party developer enablement content
- Ability to assess content needs based on personas, user journeys, and feedback loops
- Fluency in modern UX copywriting patterns and standards
- Capability to balance long-term vision with short-term delivery across multiple teams
- Strong grasp of tooling and tracking metrics (Jira, Confluence, analytics tools, etc.)
- Technical proficiency in HTML, CSS, JavaScript, or GraphQL is a plus
- Comfort switching between strategy and execution, especially in high-impact or fast-paced scenarios requiring team support.
