Team Lead, Customer Success Onboarding

Rapid Data GmbH

Team Lead for Customer Success Onboarding at Rapid Data, shaping exceptional onboarding experiences for SaaS customers in the funeral industry. Leading a dedicated team for customer satisfaction and retention.

Posted 7/27/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop and refine customer onboarding framework to ensure a smooth transition for new clients
Create comprehensive onboarding documentation and resources tailored to different customer segments
Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
Lead, mentor, and grow a high-performing Customer Success Onboarding team
Set team performance goals and regularly assess progress through KPIs
Implement feedback loops and gather insights to continuously refine the onboarding process
Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
Provide feedback to Product and Development teams about customer needs and potential improvements to the product
Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
Utilize data and analytics to track onboarding success and identify areas for improvement
Develop dashboards and reporting tools to provide real-time insights into onboarding performance
Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Requirements

What you’ll need

Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
Proven track record in leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience in using SFDC as CRM, Jira as Project Management tool and other customer success tools to enhance onboarding processes
Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
Fluency in English and German

Benefits

Comp & perks

A modern office space in Berlin (with flexible remote work options)
A culture of continuous learning, innovation, and professional growth
Opportunities to contribute to products that make a real impact
Dog friendly office