Customer Success Manager
Rapid Data GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
Visit company websiteExplore more
About the role
- You are the primary point of contact, proactively build relationships, and ensure customer satisfaction throughout the entire customer lifecycle.
- You onboard new customers and deliver practical, hands‑on training to ensure our software is used optimally.
- You answer questions, resolve issues, and coordinate complex cases. With your expertise, you provide reliable support at all times.
- You provide pre‑project support with information about integrations, technical capabilities, and the convertibility of data from previous systems — including software demonstrations.
- Thanks to your experience — ideally in the public sector or cemetery services — you identify needs early and provide tailored recommendations.
Requirements
- Experience in Customer Success, support, or comparable roles — ideally in the public sector or cemetery services.
- Technical understanding and basic programming knowledge.
- Professional experience in the cemetery industry is an advantage.
- Excellent German and English skills, both written and spoken.
- Flexibility and willingness to travel up to 25% of your working time.
Benefits
- Work–life balance: 30 days of vacation + flexible remote options.
- Inspiring work environment: state‑of‑the‑art technology and an ergonomic workplace.
- Community: flat hierarchies, a culture of learning from mistakes, and legendary team events — from summer parties to Christmas celebrations.
- Career perspective: a permanent position offering autonomy and opportunities for development.
- Dog‑friendly office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical understandingbasic programming knowledge
Soft Skills
customer satisfactionrelationship buildingproblem solvingcommunicationflexibilitytraining