Rapid Data GmbH

Team Lead, Customer Success Onboarding

Rapid Data GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
  • Create comprehensive onboarding documentation and resources tailored to different customer segments
  • Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
  • Lead, mentor, and grow a high-performing Customer Success Onboarding team
  • Foster a culture of continuous learning and professional development within the team
  • Set team performance goals and regularly assess progress through KPIs
  • Ensure exceptional customer experiences by tailoring onboarding processes to individual customer needs and goals
  • Establish strong relationships with new customers, acting as a trusted advisor and point of contact
  • Implement feedback loops and gather insights to continuously refine the onboarding process
  • Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
  • Provide feedback to Product and Development teams about customer needs and potential improvements to the product
  • Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
  • Utilize data and analytics to track onboarding success and identify areas for improvement
  • Develop dashboards and reporting tools to provide real-time insights into onboarding performance
  • Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Requirements

  • Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
  • Proven track record in leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
  • Strong project management skills with the ability to manage multiple initiatives simultaneously
  • Experience in using SFDC (Salesforce) as CRM, Jira as a project management tool, and other customer success tools to enhance onboarding processes
  • Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
  • Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
  • Fluency in English and German
Benefits
  • A modern office space in Berlin (with flexible remote work options)
  • A culture of continuous learning, innovation, and professional growth
  • Opportunities to contribute to products that make a real impact
  • Dog-friendly office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingprocess improvementdata analysisproject managementKPI assessmentpredictive modelingdashboard developmentreporting tools
Soft skills
leadershipmentoringcommunicationinterpersonal skillsrelationship buildingcollaborationcontinuous learningcustomer engagement