Raphael & Associates

QA Engineer

• Support the ongoing development, maintenance, and enhancement of the organization’s internal auditing platform, including identifying system improvements, testing updates, and optimizing audit workflows.
• Conduct comprehensive audits of claim examiners to evaluate adherence to company policies, quality standards, and applicable regulatory requirements, while identifying areas of risk and opportunities for improvement.
• Serve as a primary liaison between clients, third-party vendors, and internal stakeholders to coordinate external audit activities, ensuring timely communication and efficient audit execution.
• Collect, review, organize, and submit audit-related documentation to support external audits, ensuring accuracy, completeness, and compliance with established requirements.
• Collaborate with cross-functional teams to analyze operational processes, identify opportunities for increased efficiency and compliance, and assist in developing and documenting standardized procedures and best practices.
• Partner with Training, Legal, and Human Resources departments on special projects, compliance initiatives, policy implementation efforts, and other organizational priorities to support regulatory and business objectives.

Quality Assurance Analyst