Organizational Change Management Specialist

RapDev

OCM Specialist managing organizational change processes and stakeholder engagement for clients at RapDev. Leading impact analyses, communication plans, and training development.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies
Assess client communication/training environments and develop adoption plans aligned to project goals
Build and execute project plans in collaboration with client teams
Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking
Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams
Coordinate and/or deliver training with L&D; track completion and effectiveness
Maintain reusable OCM assets and support scalable processes
Manage OCM lifecycle; support large-scale transformations alongside OCM Leads
Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation

Requirements

What you’ll need

Organizational change management experience or strong ability to assess team dynamics and change impact
Familiarity with impact assessments, stakeholder mapping, translating technical requirements
Data-driven, with experience analyzing adoption metrics (usage, surveys)
Instructional design and strong written communication skills
Comfortable facilitating training or partnering with L&D teams
High emotional intelligence; able to anticipate resistance and change fatigue
2+ years in client-facing roles managing expectations and deliverables
Project management experience (cross-functional coordination, approvals, deadlines)
Adaptable across independent work and large-scale transformation support
Experience with AI/content tools (e.g., ChatGPT, Gemini, Claude, Scribe, Snagit, video editing) a plus

Benefits

Comp & perks

100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Parental Leave
Fitness & Commuter Subsidies available
Equity
SL & LT Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

organizational change managementimpact assessmentsstakeholder mappingadoption metrics analysisinstructional designproject managementcross-functional coordinationtraining material developmentdata analysiscommunication asset creation

Soft Skills

strong written communicationhigh emotional intelligenceability to assess team dynamicsanticipating resistancechange fatigue managementfacilitation skillsadaptabilityclient managementcollaborationengagement strategies