Senior Solutions Engineer – Pre-Sales

RapDev

Pre-sales Solutions Engineer providing technical expertise and guidance to maximize ServiceNow platform value. Collaborating with sales team to design and demonstrate tailored solutions.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSMSDLCServiceNow

About the role

Key responsibilities & impact

Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
Develop technical content and collateral to support sales and marketing initiatives
Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

Requirements

What you’ll need

5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
Strong problem-solving skills and the ability to think creatively to develop customized solutions
Ability to work independently and manage multiple projects and priorities
Strong collaboration and team-oriented mindset
Commitment to ongoing learning and professional development

Benefits

Comp & perks

100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
Equity
Relocation Assistance
SL & LT Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow solutionsITSMITOMITAMSecOpsCMDBIntegration HubAutomation HubCloud EngineeringApplication Development

Soft Skills

presentation skillscommunication skillsproblem-solving skillscreativityindependenceproject managementcollaborationteam-oriented mindsetcustomer focusadaptability