Director of Global Field Services
Ranpak
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ServiceNow
About the role
- Owns the full post-sales experience for Ranpak’s installed base across PPS and Automation, including P&L accountability
- Defines and executes the global strategy to drive revenue growth in services and spares while ensuring outstanding customer experience
- Manages regional differences while capturing global synergies, sharing best practices, and standardizing processes through platforms such as ServiceNow and SAP
- Designs compelling after-sales and service propositions that generate scalable revenues, including digital offerings like Ranpak Connect software
- Aligns regional teams on coherent approaches for hotline responses, preventive maintenance, and spare parts sales to maximize customer uptime
- Strengthens cross-functional cooperation to optimize the full service chain from ticket handling to on-site intervention and commercial follow-up
- Establishes clear responsibilities, tools, and KPIs to manage Field Service as a commercial, P&L-driven business
- Drives services and spares contribution from 15% to 30% of total revenue
- Expands service revenues in PPS through external partners and Ranpak’s field service teams, ensuring compelling offerings for end users
- Collaborates with distribution partners and internal sales to bring service models to market, increase uptake, and incentivize partner delivery
- Leads the global services and spares organization across Europe, the Americas, and Asia, including regional leads and their teams
- Shapes and expands the worldwide team structure as the business grows. Reports directly to the Chief Revenue Officer and aligns with regional commercial leaders
- Travels internationally to engage with teams, partners, and customers
- Champions Ranpak’s mission to Deliver a Better World by shaping a world-class services and spares organization that enables smarter, more sustainable customer operations
Requirements
- 12+ years of progressive leadership experience in customer success, services, spares, and aftermarket operations
- Extensive background in machine manufacturing and automation equipment industries, with deep technical and commercial acumen
- Proven ability to optimize and scale global service organizations, including full P&L ownership and accountability
- Demonstrated success in leading international teams across EMEA and global markets
- Strategic commercial leader adept at transforming service propositions into sustainable, revenue-generating business models
- Exceptional communication skills, fluent in English, with the ability to influence stakeholders.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L accountabilityrevenue growth strategyservice propositions designpreventive maintenanceticket handlingcommercial follow-upKPI managementservice model developmentcustomer success optimizationaftermarket operations
Soft skills
leadershipcommunicationinfluencing stakeholderscross-functional cooperationstrategic thinkingteam alignmentcustomer experience focusinternational collaborationproblem-solvingadaptability