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Randstad

Associate Director, IT Service

Randstad

Associate Director leading IT Service delivery and improvement initiatives at Randstad. Fostering relationships with stakeholders and ensuring compliance with IT service standards.

Posted 7/8/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management, focusing on compliance with service standards, vendor selection, and risk evaluation. Proven ability to manage service level agreements and drive continuous improvement initiatives.

Highest-signal resume keywords
IT Service ManagementVendor SelectionRisk EvaluationService Level Agreement ManagementContinuous Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational OversightService Management Process SkillsManagement Information Analysis
Soft Skills
Relationship ManagementStakeholder Engagement
Industry Keywords
ComplianceService StandardsPerformance Management

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Leads the delivery of services aligned with goals and budgets
  • Develops and maintains relationships with internal and external stakeholders
  • Ensures compliance with IT service standards and policies
  • Manages performance of service level agreements and improvement plans
  • Oversees vendor selection processes and risk evaluations

Requirements

What you’ll need
  • Requires specialized knowledge and expertise in IT service management
  • Ability to analyze and act on management information
  • Advanced operational oversight and service management process skills
  • Experience in managing vendor selection and risk frameworks
  • Ability to drive continuous improvement initiatives
  • Skills in managing multiple service level agreements

Benefits

Comp & perks
  • Learning culture and career architecture framework
  • Professional development opportunities
  • Employee Share Purchase Plan
  • Meaningful rewards and fair remuneration