Associate Director, IT Service

Randstad

Associate Director leading IT Service delivery and improvement initiatives at Randstad. Fostering relationships with stakeholders and ensuring compliance with IT service standards.

Posted 7/8/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Leads the delivery of services aligned with goals and budgets
Develops and maintains relationships with internal and external stakeholders
Ensures compliance with IT service standards and policies
Manages performance of service level agreements and improvement plans
Oversees vendor selection processes and risk evaluations

Requirements

What you’ll need

Requires specialized knowledge and expertise in IT service management
Ability to analyze and act on management information
Advanced operational oversight and service management process skills
Experience in managing vendor selection and risk frameworks
Ability to drive continuous improvement initiatives
Skills in managing multiple service level agreements

Benefits

Comp & perks

Learning culture and career architecture framework
Professional development opportunities
Employee Share Purchase Plan
Meaningful rewards and fair remuneration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational OversightService Management Process SkillsManagement Information Analysis

Soft Skills

Relationship ManagementStakeholder Engagement