Technical Support Analyst I
Randoncorp
full-time
Posted on:
Location Type: Hybrid
Location: Osasco • Brasil
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About the role
- Handle technical support via telephone (SAC), WhatsApp, e-mail and digital platforms;
- Address questions and complaints in a technical and personalized manner, seeking solutions and customer satisfaction;
- Advise customers on the correct application of products and installation procedures;
- Support customers with product warranty claims, acting as an intermediary with retailers and distributors;
- Open service tickets and schedule technical service appointments, supporting the field technical consultant team;
- Provide support and analyze cases involving the need for reimbursement or refund of labor costs;
- Collaborate with the technical department to update documents, manuals and processes, and prepare reports and records of SAC activities.
Requirements
- Degree completed or in progress in Automotive Systems, Automotive Engineering, Business Administration or related fields.
- Course or proficiency in Microsoft Office suite, especially Excel.
- Experience in areas such as mechanical workshops, auto parts, motorcycle parts, distributors or manufacturing companies in the sector.
- Knowledge of vehicles, their features and technologies;
- Strong verbal and written communication skills;
- Specialized courses in the area, such as SENAI, ETECs, etc.
Benefits
- Private pension plan
- Bradesco Health Plan – ward hospitalization or equivalent, extendable to legal dependents, with co-payment for consultations, exams and specialized tests
- On-site cafeteria
- On-site parking
- Amil Dental Plan
- Group life insurance
- Profit Sharing (PLR)
- Mutual credit cooperative
- Pharmacy agreement (cost fully borne by the employee with payroll deduction)
- Basic food basket (or equivalent credit on the meal card); Transportation voucher (for those who use public transport)
- Payroll-deductible personal loan line with Santander
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproduct warranty claimsservice ticketsinstallation procedurescase analysisreport preparationmechanical workshopsauto partsmotorcycle partsmanufacturing processes
Soft skills
customer satisfactionproblem-solvingcommunication skillscollaborationpersonalized serviceinterpersonal skillsorganizational skillsverbal communicationwritten communicationcustomer service
Certifications
degree in Automotive Systemsdegree in Automotive Engineeringdegree in Business Administrationspecialized courses (SENAI, ETECs)