Customer Advocate

Rand Worldwide

. Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.

Posted 4/1/2026full-timeTampa • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
Assessing internal processes and proposing improvements that directly affect customer retention.
Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
Provide customers with usage data analytics to optimize their digital solutions.
Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Requirements

What you’ll need

Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
2 years of experience in CUSTOMER RELATIONS role
Strong technical acumen
Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
Excellent verbal and written communication skills
Ability to work at a high level with multi-tasking.
Strong presentation skills
Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.

Benefits

Comp & perks

Health, Dental, and Vision
Flexible Spending Accounts
Short & Long-Term Disability
Wellness Programs
Paid Holidays
Vacation and Sick Leave
401(k) with company match
Tuition Reimbursement
Service Awards
Employee Referral Bonus Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationsusage data analyticsprocess improvement

Soft Skills

telephone skillscommunication skillsmulti-taskingpresentation skillsmotivationresourcefulnesspatience