Rand Worldwide

Customer Advocate

Rand Worldwide

full-time

Posted on:

Location Type: Office

Location: Tampa • Florida • United States

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Salary

💰 $45,000 - $55,000 per year

About the role

  • Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
  • Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
  • Assessing internal processes and proposing improvements that directly affect customer retention.
  • Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
  • Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
  • Provide customers with usage data analytics to optimize their digital solutions.
  • Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Requirements

  • Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
  • 2 years of experience in CUSTOMER RELATIONS role
  • Strong technical acumen
  • Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
  • Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
  • Excellent verbal and written communication skills
  • Ability to work at a high level with multi-tasking.
  • Strong presentation skills
  • Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
Benefits
  • Health, Dental, and Vision
  • Flexible Spending Accounts
  • Short & Long-Term Disability
  • Wellness Programs
  • Paid Holidays
  • Vacation and Sick Leave
  • 401(k) with company match
  • Tuition Reimbursement
  • Service Awards
  • Employee Referral Bonus Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationsusage data analyticsprocess improvement
Soft Skills
telephone skillscommunication skillsmulti-taskingpresentation skillsmotivationresourcefulnesspatience