Rampart Casino

General

• Clean and service each assigned guestroom in accordance with established cleanliness and presentation standards
• Change linens and properly make beds to brand specifications
• Thoroughly clean and sanitize all bathroom areas, including showers, shower doors, walls, mirrors, tubs, toilets, sinks, faucets, counters, cabinets, shelves, and floors; empty trash and clean trash receptacles
• Replenish all standard bathroom amenities and supplies, including towels, toiletries, and paper products
• Dust all room surfaces and fixtures, including furniture, artwork, mirrors, vents, drawers, and similar items
• Ensure all electronics are functioning properly, such as televisions, clock radios, telephones, remote controls, hair dryers, irons, and other in ‑ room devices
• Clean and restock the minibar or coffee setup, including coffee, sugar, creamers, and related supplies
• Vacuum carpets thoroughly and inspect under beds, behind nightstands, and behind drapes for cleanliness and items
• Report all lost ‑ and ‑ found items to the Housekeeping Coordinator in accordance with established procedures
• Report any missing items (e.g., iron, hair dryer, clock radio, coffee maker, keyboard) for investigation and appropriate guest charges if applicable
• Notify leadership of rooms with “Refuse Service,” late checkouts, or “Do Not Disturb” status to obtain replacement rooms and meet daily credit requirements
• Report maintenance issues, including but not limited to lights not working, doors not closing properly, leaks, broken furniture, missing or damaged hangers, hair dryers, irons, or remote controls
• Clean, organize, and restock housekeeping carts and storage areas in the assigned section
• Follow all safety procedures, including keeping guestroom doors closed during service, using proper lifting and carrying techniques, and following chemical safety and PPE guidelines
• Complete all assigned rooms each shift in accordance with departmental productivity and quality standards
• Provide turndown service as needed or when requested by guests or management.

Guest Room Attendant