Director, Brand Operations

Ramp

Director of Brand Operations building creative workflows at Ramp, which automates finance-team spending. Designing processes, removing bottlenecks, and applying AI to accelerate delivery.

Posted 8/13/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $352,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional organizational skills and a metrics-driven approach to optimize workflows and streamline operations. Capable of building systems and automation while effectively managing cross-functional teams and projects.

Highest-signal resume keywords

Workflow OptimizationCross-Functional Root-Cause AnalysisAI-Assisted Operational WorkflowsMetrics-Driven DeliveryLean Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DefinitionSystem BuildingAutomationCycle Time CompressionCreative Direction Implementation

Soft Skills

Exceptional OrganizationHands-On LeadershipBias for Improvement

Tools & Technologies

AI ToolsProject Management Software

Industry Keywords

Creative OperationsIn-House Creative StudioHigh-Growth EnvironmentProduct OperationsBusiness Operations

About the role

Key responsibilities & impact

Build and own the operating system for how Brand’s creative work gets produced
Define processes, milestones, and ways of working that turn creative direction into shipped work
Diagnose and remove bottlenecks across functions
Absorb cross-functional complexity and protect creatives from organizational swirl
Use AI to streamline intake, triage, status, reporting, and handoffs
Partner with creative leads so operations and creative work complement each other
Represent Brand across Ramp, scope incoming work, and involve Brand in projects early

Requirements

What you’ll need

Exceptional organization; ability to manage 20+ live workstreams and keep everyone on track
Cross-functional root-cause analysis and workflow optimization
Track record building systems and automation
Experience using tooling and AI to compress cycle time
Metrics-driven approach to instrument delivery
Hands-on, lean leadership
Bias for improving ways of working without unnecessary process
Operator-first background; candidates may come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff roles
Nice to have: experience scaling an in-house creative or content studio in a high-growth environment
Nice to have: experience building AI-assisted operational workflows
Comfortable working in-person at the NYC HQ at least 3 days/week is asked in the application form

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option