Product Operations – Customer Setup

Ramp

Product Operations specialist improving customer setup and spend onboarding for Ramp’s finance infrastructure platform. Translating customer signals into AI-enabled fixes and scalable operating processes.

Posted 8/6/2026full-timeNew York City • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $128,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Operations and Customer Success, leveraging data analysis to identify and resolve customer friction while collaborating effectively across cross-functional teams. Proficient in translating customer feedback into actionable requirements and operational improvements.

Highest-signal resume keywords

Product Operations ExperienceData Analysis for Customer InsightsCross-Functional CollaborationAI Tools for Workflow AutomationCustomer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementProgram ManagementCustomer OnboardingRoot Cause AnalysisData-Driven Decision MakingProcess ImprovementCustomer Experience OptimizationB2B SaaS SupportPrioritization SkillsProblem Solving

Soft Skills

Strong Communication SkillsCustomer JudgmentAdaptability in Ambiguous EnvironmentsQuick Improvement ShippingPrioritization

Tools & Technologies

AI ToolsData Analysis SoftwareCustomer Relationship Management (CRM) SystemsProject Management ToolsCollaboration Platforms

Industry Keywords

B2B SaaSCustomer SuccessProduct OperationsChange ManagementCustomer Experience (CX)

About the role

Key responsibilities & impact

Build and scale operating systems that help customers get set up on Ramp and reach a self-serve spend experience
Turn customer signals into root causes, prioritized fixes, proactive CX communication, and measurable reductions in customer friction
Provide Product Operations support for product onboarding across program management, customer testing, launch readiness, change management, and iteration
Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate feedback into requirements, operating plans, and shipped improvements
Identify setup and onboarding issues across login, invites, provisioning, multi-entity setup, policies, cards, and first spend
Build operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability
Use AI to automate processes, improve analysis, enable internal teams, and ship product or workflow improvements
Reduce customer friction measured through support tickets per active user, onboarding and setup success, time to first successful spend, customer NPS, and signal-to-improvement speed

Requirements

What you’ll need

3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS
Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether fixes reduce customer friction
Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction
Ability to translate qualitative feedback and cross-functional input into crisp requirements, prioritized action plans, and durable operating processes
Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations
Strong problem solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
Experience using AI tools for analysis, workflow automation, enablement, or direct product/process improvements
Comfortable working in-person at the New York or San Francisco office at least 3 days/week

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)