AI Operations Manager

Ramp

Own strategy and execution for AI in customer experience at Ramp. Build and scale AI-powered tools, agents, and workflows for effective customer engagement.

Posted 5/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $290,000 per yearWebsite

About the role

Key responsibilities & impact

Build and ship AI agents and platforms that make Ramp’s customer experience motions faster, higher quality, and more reliable. Own the development and deployment of internal AI products, agents, and automations. Ensure Ramp’s CX team is adopting AI-powered workflows at the fastest rate in the industry and that the customer-facing AI CX motion improves every day or week.
Keep the customer at the center of our AI building efforts. Define the standards of quality and accuracy and how AI agents and human operators should divide and conquer to ensure every customer feels supported and empowered through our CX motions, both reactive and proactive, even as the customer base and Ramp product suite rapidly grows and globalizes.
Define the future of AI-powered operations and roles in the CX context. Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack (Ramp Inspect, Ramp Glass/Claude Code, CX Agents, Ramp Research, Ramp Skills, etc.), but also become active participants in shipping and improving those systems.
Own evaluation and iteration. Define frameworks to measure AI agent and tool performance. Build dashboards, eval systems, QA checks, and feedback systems that keep internal and external AI products improving continuously.
Tackle foundational AI infrastructure challenges. Partner with engineering on AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company.
Tell the story externally. Help package and communicate Ramp's AI CX journey through customer pitches, conferences, and content, finding ways to deliver the benefits of what we've built to our customers and the broader market.

Requirements

What you’ll need

5+ years in product management, applied AI, product operations, or a hybrid builder role where you shipped AI-powered products or systems at scale.
Deep hands-on experience building with AI: you've prototyped, shipped, and iterated on AI tools, agents, or workflows, not just managed roadmaps about them. Technical fluency with modern AI coding harnesses (Cursor, Claude Code, Codex).
Working knowledge of core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products.
Operational empathy: you can partner with sales, CX, finance, risk, and other business teams to deeply understand their challenges and deliver rapid AI-powered solutions.
Customer obsession - demonstrated ability to keep the customer (internal or external) front and center when building technical systems.
Strong communicator who can write crisp docs, run engaging internal training, and translate between deeply technical and non-technical audiences.
Fluency in data and AI evals: you know when to trust numbers and when to lean on principles.
Self-starter with high ownership, comfortable with autonomy and ambiguity. You default to building, not asking for permission.

Benefits

Comp & perks

Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (80 days) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI product managementAI tools developmentAI workflowsLLM conceptspromptingfine-tuningembeddingsevaluationAI coding harnessesdata reliability

Soft Skills

operational empathycustomer obsessionstrong communicationself-starterhigh ownershipautonomyadaptabilityproblem-solvingcollaborationtraining facilitation