Ramp

Customer Experience Agent

Ramp

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $48,000 - $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the first line of support for Ramp Customers primarily over live chat, with additional coverage through email and phone
  • Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
  • Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
  • Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
  • Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
  • Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
  • Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

Requirements

  • Comfort and confidence in live chat as your primary support channel
  • Ability to work evenings, weekends, and some holidays
  • Strong customer focus with empathy under pressure
  • Excellent verbal and written communication
  • Ability to quickly learn Ramp’s platform and apply product knowledge
  • Strong analytical and problem-solving skills
  • Persistence in driving issues to resolution with internal teams
  • High reliability and professionalism in live support environments
  • Comfort working toward performance metrics in a results-driven role
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $5,000 per year)
  • WFH stipend to support your home office needs
  • Wellness stipend
  • Parental Leave
  • Relocation support to NYC or SF (as needed)
  • Pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer focusempathyverbal communicationwritten communicationanalytical skillsproblem-solving skillspersistencereliabilityprofessionalismadaptability