Product Operations Specialist – Identity & Fraud
Ramp
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $157,000 per year
Job Level
JuniorMid-Level
About the role
- Become the foremost expert on the customer’s experience for Identity, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
- Close existing documentation gaps on core functionality for single-sign on, multi-factor authentication, and login issues; update our help center and build out better processes to unblock customers who face login issues thereby reducing customer support tickets
- Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
- Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutions
- Project manage the launch of new features, ensuring product quality as we move from QA to Alpha to Beta to full Launch
- Identify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
Requirements
- Minimum 2 years working in product operations, business operations, product management, program management, or consulting
- Strong ability to use data and qualitative feedback to understand opportunity, build strategy, and create product recommendations
- Experience working directly with customers through feedback and/or user research interviews
- Experience building new operational processes from start to finish with measurable results
- Ability to work in undefined spaces with a self-starter mentality
- AI-savvy; leveraging more than just ChatGPT to automate everyday tasks
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product analyticsdata analysisuser researchprocess automationprocess optimizationchange managementsingle-sign onmulti-factor authenticationproject managementquality assurance
Soft skills
customer experience expertisestrategic thinkingself-starter mentalityproblem-solvingcommunicationcollaborationorganizational skillsqualitative feedback analysisopportunity identificationmeasurable results orientation