Customer Engineer
Rally UXR
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $160,000 - $180,000 per year
About the role
- Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish.
- Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering.
- Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals.
- Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers.
- Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel.
- Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.
Requirements
- Senior technical ownership: you’ve commanded Enterprise customer calls solo — with engineers, IT, security, and legal — not as a support resource. You drive the meeting, propose the solution, and close the loop without escalating to Engineering.
- Hands-on technical depth: you’ve built integrations with APIs, understand integration architecture (SSO, Snowflake, custom workflows), and know how to find a path forward when documentation runs out.
- AI-native by default: you use Cursor, Claude, and agents as core parts of how you build and troubleshoot — not occasionally, but every day. You can help customers think through AI integration and speak to it credibly.
- Builder and self-starter: you’ve shipped lightweight internal tooling (Retool, custom integrations, automations) and operate effectively in ambiguous environments without a fully defined playbook.
- B2B SaaS background: prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products.
- Nice to have: CRM experience (Salesforce, HubSpot, Attio, etc.)
- Experience at data integration or API-first SaaS companies (Segment, Census, Fivetran, Hightouch, etc.)
Benefits
- Competitive compensation and meaningful equity
- Flexible / unlimited PTO policy
- Medical, dental, and vision insurance
- Parental Leave
- 401(k) retirement plan
- Home office set‑up support
- Monthly remote work stipend
- Quarterly in‑person team or company gatherings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsSSO configurationcustom workflowsemail deliverabilityintegration architectureAI integrationlightweight internal toolingautomationstechnical consultingsolutions engineering
Soft Skills
technical ownershipcustomer communicationproblem-solvingself-startercollaborationprocess buildingdocumentationfeedback channelpre-sales supportdriving meetings