Customer Engineer

Rally UXR

Customer Engineer enabling Enterprise customers' technical success and managing integrations at Rally. Collaborating with product and sales teams in a fully remote environment.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish.
Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering.
Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals.
Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers.
Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel.
Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.

Requirements

What you’ll need

Senior technical ownership: you’ve commanded Enterprise customer calls solo — with engineers, IT, security, and legal — not as a support resource. You drive the meeting, propose the solution, and close the loop without escalating to Engineering.
Hands-on technical depth: you’ve built integrations with APIs, understand integration architecture (SSO, Snowflake, custom workflows), and know how to find a path forward when documentation runs out.
AI-native by default: you use Cursor, Claude, and agents as core parts of how you build and troubleshoot — not occasionally, but every day. You can help customers think through AI integration and speak to it credibly.
Builder and self-starter: you’ve shipped lightweight internal tooling (Retool, custom integrations, automations) and operate effectively in ambiguous environments without a fully defined playbook.
B2B SaaS background: prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products.
Nice to have: CRM experience (Salesforce, HubSpot, Attio, etc.)
Experience at data integration or API-first SaaS companies (Segment, Census, Fivetran, Hightouch, etc.)

Benefits

Comp & perks

Competitive compensation and meaningful equity
Flexible / unlimited PTO policy
Medical, dental, and vision insurance
Parental Leave
401(k) retirement plan
Home office set‑up support
Monthly remote work stipend
Quarterly in‑person team or company gatherings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsSSO configurationcustom workflowsemail deliverabilityintegration architectureAI integrationlightweight internal toolingautomationstechnical consultingsolutions engineering

Soft Skills

technical ownershipcustomer communicationproblem-solvingself-startercollaborationprocess buildingdocumentationfeedback channelpre-sales supportdriving meetings