Senior UX Researcher

Rakuten

Senior UX Researcher at Rakuten leading end-to-end UX research influencing product strategy and experiences. Collaborating closely with cross-functional teams in a consumer-focused technology environment.

Posted 5/4/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesSenior💰 $99,306 - $171,612 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead UX research end-to-end, from problem framing through synthesis and recommendation
Translate ambiguous business questions into structured research plans aligned to product goals
Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
Synthesize research, analytics, and market signals into actionable product insights
Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
Present findings clearly and confidently to senior and cross-functional stakeholders
Build strong partnerships with Product, Design, Engineering, and Marketing
Influence prioritization and roadmap decisions through research-backed storytelling
Contribute to research standards and improve research literacy across teams

Requirements

What you’ll need

5+ years of UX research experience in consumer-focused technology companies
Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
Ability to operate effectively in ambiguous, fast-paced environments
Proven ability to influence cross-functional stakeholders without direct authority
Strong synthesis skills and ability to translate findings into actionable insights
Excellent communication and storytelling skills
Sound judgment balancing rigor with speed
Ability to independently scope and execute research initiatives
Ecommerce or consumer product experience (strongly preferred)
Experience conducting market research or competitive analysis (strongly preferred)
Familiarity with analytics and data visualization tools (e.g., Tableau) (strongly preferred)
Bachelor's Degree (minimum requirement)

Benefits

Comp & perks

discretionary bonus
health insurance
vision insurance
dental insurance
401k matching
PTO
Volunteer Time Off (VTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchqualitative methodsquantitative methodsmarket researchcompetitive analysisdata visualization

Soft Skills

communicationstorytellingsynthesisinfluencejudgmentindependence