Customer Support Specialist, Ukrainian Speaking
Rakuten Viber
full-time
Posted on:
Location Type: Hybrid
Location: Tbilisi • 🇬🇪 Georgia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries
- Provide fast and professional off-line (Email, live-chat) response to users issues
- Maintain a high level of users satisfaction
- Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
- Identify and report on trends, repeated issues and urgent bugs.
Requirements
- Proficient in English and Ukrainian at either native or professional level
- A problem solver with an innate sense of curiosity and passion about helping people
- Enthusiastic smartphone user (Active Viber user – a major advantage)
- Microsoft or Mac OS’s savvy
- Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
- Attention to details
- Team player
- Experience in customer support or customer service will be a plus.
Benefits
- Hybrid working mode (3 times a week from the office)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvercuriositypassion for helping peopleattention to detailteam player