Customer Onboarding Manager
Raken
full-time
Posted on:
Location Type: Hybrid
Location: Carlsbad • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
- Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
- Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
- Guide customers to quick wins that showcase the platform's value and increase adoption
- Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
- Partner with Raken’s Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
- Identify at-risk clients early and deliver solutions to mitigate churn risks
- Be your customer’s champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard
Requirements
- 2-3 years in SaaS onboarding, implementation or customer facing roles.
- Demonstrated experience developing Excel macro files to streamline repetitive tasks
- Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
- Strong presentation and training skills, as well as ability to master technical workflows
- Highly organized and able to manage multiple onboarding projects simultaneously
- A strong desire to execute, drive impact and deliver measurable results
- Have a positive attitude, be a self starter and above all, a great teammate
- Spanish fluency is a bonus
Benefits
- Medical, dental and vision with generous employer contribution
- HSA/FSA
- Life/LTD
- Generous PTO
- 12 Paid Holidays
- 401k + Match
- Continuing education
- Free on-site gym
- Monthly Social Events
- Excellent company culture
- Modern office with Ocean view and amenities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS onboardingimplementationExcel macrosreporting capabilitiesthird party integrationstechnical workflows
Soft skills
written communicationverbal communicationpresentation skillstraining skillsorganizational skillsproactive attitudeteamworkcustomer advocacy