Rajant Corporation

Field Service Engineer

Rajant Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

LinuxPython

About the role

  • Respond to & lead assigned on-site escalations (planned & urgent) for critical deployments; coordinate with Support, Logistics, & Engineering.
  • Perform advanced triage, isolation, and stabilization of issues across RF, backhaul, & application paths; capture evidence & corrective actions.
  • Execute change plans and MOPs within maintenance windows; ensure rollback/validation steps are followed and recorded.
  • Partner with the Field Coordinator to plan travel, site access requirements, safety prerequisites, maintenance windows, and on-site logistics.
  • Provide timely status updates to the Field Coordinator & internal stakeholders; ensure required evidence & customer/provider sign-off is captured for closure.
  • Assist in developing and enabling the global service provider network: assess capability, deliver enablement sessions, and certify providers for Tier-1/Tier-2 tasks.
  • Create and iterate field playbooks (checklists, MOPs, safety/EHS notes) and short video/job aids for recurring tasks.
  • Review partner post-incident reports; drive preventive actions and share lessons learned broadly.
  • Produce crisp case notes, diagrams, and photos; contribute to the technical knowledge base.
  • Deliver targeted training to providers and customers (remote and on-site) based on observed gaps.

Requirements

  • 3+ years in wireless networking/RF and IP networking (former Sales Engineer or Field/Network Engineer experience strongly preferred).
  • Ability to obtain a US Security Clearance.
  • Strong grasp of 802.11/Wi-Fi fundamentals, RF link budgeting, antennas, PtP/PtMP concepts; solid Layer-2 (VLANs, STP) & basic Layer-3 routing.
  • Proven experience running on-site interventions: method of procedure (MOP), safety/EHS awareness, evidence collection, & customer communications.
  • Excellent written & verbal communication; ability to lead customers & providers through stressful incidents with calm, clear steps.
  • Comfortable with Linux/CLI and basic scripting (Bash/Python) for tooling and data gathering.
  • Experience with industrial environments (mining, ports, rail, energy, manufacturing, robotics).
  • Familiarity with wireless planning tools (e.g., Ekahau, Radio Mobile, MLinkPlanner) and packet capture/analysis.
  • Certifications such as CompTIA Network+, Cisco CCNA, or vendor wireless certifications.
  • Exposure to Odoo Helpdesk (or equivalent), Jira/Confluence, and KB authoring.
Benefits
  • Be part of a cutting-edge tech company leading the charge in resilient, AI-driven, real-time connectivity solutions.
  • Work with a team of visionaries, engineers, and storytellers dedicated to reshaping industries through adaptive networking.
  • Gain global exposure, selling to diverse industries and collaborating with some of the world’s most innovative companies.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
wireless networkingRF networkingIP networking802.11Wi-Fi fundamentalsRF link budgetingLayer-2VLANsSTPbasic Layer-3 routing
Soft skills
excellent written communicationexcellent verbal communicationcalm under pressurecustomer communicationleadershiptraining deliveryevidence collectionproblem-solvingcollaborationstatus reporting
Certifications
CompTIA Network+Cisco CCNAvendor wireless certifications