Customer Service Agent
RAISE THE SCORE
contract
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $13 - $17 per hour
About the role
- Serve as the primary point of contact for customers, delivering timely and professional support across phone, chat, and email channels
- Handle customer inquiries, troubleshooting issues, and resolving concerns efficiently and professionally
- Build positive, lasting relationships with customers on behalf of our clients
- Maintain accurate records and adhering to client-specific processes and guidelines
- Participate in ongoing training and coaching to continuously develop your skills
Requirements
- Strong verbal and written communication skills
- The ability to work independently in a remote environment with minimal supervision
- A reliable computer, stable internet connection, and a quiet workspace
- Prior customer service experience is a plus, but not required — we provide training
Benefits
- Fully remote work environment — no commute, no office
- Flexible scheduling options within client availability windows
- Competitive hourly pay between $13.00 and $17.00, based on client program and experience
- Access to a diverse portfolio of client programs across multiple industries
- Professional development through ongoing training, coaching, and performance feedback
- A clear path to grow within the AltaConnect network as new opportunities become available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationcustomer relationship buildingproblem solvingindependenceprofessionalismefficiencytraining participationcoachingrecord maintenance