Guest Experience Manager

Raise Away

Guest Experience Manager crafting luxury travel experiences for nonprofit and school fundraising winners. Coordinating itineraries, vendors, upgrades, concierge support, and post-trip feedback.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while independently managing travel itineraries and enhancing guest experiences. Proficient in customer service and problem-solving, with experience in the travel industry and familiarity with HubSpot CRM.

Highest-signal resume keywords

Customer Service SkillsTravel Industry ExperienceHubSpot CRM KnowledgeStrong Verbal And Written Communication SkillsTime Management And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-StarterProactive Problem-SolvingGrowth MindsetAbility To Accept And Grow From Feedback

Tools & Technologies

Google WorkspaceSlackAsana

Industry Keywords

Concierge ServicesTravel ItinerariesConsumer ExperiencesPost-Trip FeedbackVendor Coordination

About the role

Key responsibilities & impact

Conduct email and phone outreach to Trip Winners
Coordinate travel dates with vendors or the internal team
Request post-trip feedback from Trip Winners
Manage travel itineraries, including flights, activities, tours, dinners, and other client needs
Offer additional nights or upgrades
Research and book add-ons with vendors
Identify ways to improve the guest experience
Provide on-call concierge services
Address needs outside the packaged experience
Participate in problem-solving and present solutions to the team
Manage tasks and input data in HubSpot CRM
Assist the Booking Team with quarterly projects
Attend quarterly team gatherings, at least three of which will be in Southern California
Participate in weekly meetings, Slack, and Asana projects

Requirements

What you’ll need

Self-starter able to independently manage a schedule in a 100% remote role
Experience in product development, design, or another similar role developing consumer experiences
Travel industry experience is a plus
Growth mindset
Google Workspace proficiency is a plus but not required
Prior HubSpot knowledge is a plus
Strong verbal and written communication skills, including presentation experience
Time management and organizational skills required
Ability to accept and grow from feedback
Proactive and independent problem-solving ability
Customer service skills required
Hospitality or customer service experience is a plus
Resume, cover letter, and a drawing of a paper airplane flying through the universe required to start the process

Benefits

Comp & perks

A role at a Kick-Ass company
Unlimited vacation
Flexible work environment, 100% remote
Travel to amazing destinations around the world on the company’s dime
Health insurance
Dental insurance
401K
Life insurance
Passport Program — one Raise Away trip per year plus airfare
Level Up internal fund for personal and professional growth