FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Helpdesk – Quality Assurance (QA) Internship
RAINNHelpdesk / QA Intern gaining practical experience in technical support and quality assurance for RAINN's Technology Team. Assisting with troubleshooting, ticketing systems, and quality assurance practices.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Assist users with troubleshooting hardware, software, and system access issues, escalating as appropriate.
- Support the logging, tracking, and resolution of help desk tickets using IT service management tools.
- Document support cases, resolutions, and recurring issues to help build and maintain an internal knowledge base.
- Contribute to quality assurance activities, including manual application testing, test case documentation, and defect reporting.
- Assist in identifying, replicating, and documenting software defects, working with developers to verify fixes.
- Participate in regression testing and system validation to ensure applications meet performance and usability standards.
- Learn and apply structured QA methodologies, including test planning, execution, and reporting.
- Support ad hoc IT and QA projects as needed, gaining exposure to a variety of technical environments and tools.
Requirements
What you’ll need- Currently enrolled in or recently completed a degree program in Information Technology, Computer Science, Systems Administration, or a related field, or has equivalent hands-on experience in a relevant technical role.
- Available to dedicate approximately 15–20 hours per week.
- Must reside within the Continental USA and have a reliable home office setup with high-speed internet.
- Strong attention to detail and an interest in both technical support and software quality assurance.
- Must demonstrate a commitment to RAINN's mission and values.
- Must complete and pass a criminal background check administered by RAINN.
Benefits
Comp & perks- This is an unpaid, remote internship opportunity.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingIT service managementmanual application testingtest case documentationdefect reportingregression testingsystem validationQA methodologiestest planningtest execution
Soft Skills
attention to detailcommitment to mission and values