Manager, Client Success Management
RainFocus
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- This is a working Manager role that balances broad strategic and direct account oversight.
- You will lead the vision and execution of RainFocus's 1:Many Scaled CSM Model.
- Ensuring the health, retention, and expansion of our 1:Many account cohort through automation and AI.
- Additionally, you will oversee a 'Top 10' list of emerging strategic accounts within the cohort.
- Providing a more tailored account leadership approach while mentoring a team of CSM Associates to do the same.
- Total travel could be up to 25% for client events and strategic leadership meetings.
Requirements
- 12+ years of total professional experience with a proven track record of employee development and strategic contribution.
- Proven track record of exceptional attitude, employee development, contribution, and competency.
- 5+ years of CSM experience, with a focus on managing or carrying out Scaled/1:Many/Digital-Touch models.
- Prior managerial experience, specifically in ramping up and enabling early-career team members (Associate-level).
- Demonstrated proficiency in leveraging AI to drive operational efficiency.
- Strong analytical skills with the ability to translate high-touch approach into a Top 10 priority strategy.
Benefits
- competitive compensation
- amazing benefits
- immediately vested 401k
- generous PTO
- safe, collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CSM experienceScaled CSM ModelAI proficiencyoperational efficiencyanalytical skillsemployee developmentstrategic contributionaccount oversightaccount leadershipmentoring
Soft Skills
exceptional attitudeteam managementstrategic thinkingcommunicationleadershipadaptabilityproblem-solvingcollaborationcoachingrelationship building