RainFocus

Client Success Associate

RainFocus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Implement and monitor digital touchpoints across the client journey to improve platform adoption and value realization without the need for constant direct CSM intervention.
  • Utilize early-warning tools and data indicators (usage, satisfaction, feedback) to identify at-risk accounts and escalate high-risk renewals to CSM Manager for timely action planning.
  • Perform day-to-day management of CS tools (Salesforce, Google Workspace, and asset repositories). Ensure client records are meticulous and facilitate efficient team-wide communication.
  • Create and deploy engaging one-to-many content (email sequences, help guides, etc.) to support client and internal awareness and identify potential expansion opportunities.
  • Analyze client data to identify trends, providing actionable recommendations to the VP of CS and CSM Managers on how to improve the overall client experience.
  • Support the implementation of workflows and automation that level up the effectiveness of the CSM team, allowing them to handle larger portfolios more efficiently.
  • Partner with CS Leadership to refine journey mapping and help resolve gaps in tooling or insights that hinder scalable engagement.

Requirements

  • 2–4 years of experience in Client Success, Account Management, or Sales Operations, ideally within a SaaS environment.
  • Tech-Savvy: Proficiency with CRM tools (Salesforce) and a strong interest in Client Success automation.
  • Analytical Mindset: Demonstrated ability to look at a spreadsheet or dashboard, identify a trend, and translate it into a 'next step.
  • Strong Communicator: Excellent writing skills with the ability to create professional, engaging content for a wide audience.
  • Organizational Powerhouse: Exceptional time management skills and the ability to prioritize multiple projects under pressure.
  • Problem Solver: A proactive 'builder' mentality-you don’t just find a gap; you propose a workflow to fix it.
  • Education: Bachelor’s Degree or equivalent work experience required.
Benefits
  • Competitive salaries
  • Competitive benefits
  • 401k
  • Generous PTO
  • Countless other team building activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client SuccessAccount ManagementSales OperationsSaaSData AnalysisWorkflow AutomationContent CreationTrend IdentificationCRM Tools
Soft Skills
Analytical MindsetStrong CommunicatorOrganizational SkillsTime ManagementProblem SolvingProactive Approach