User Care Advisor

Rain

User Care Advisor supporting Rain, an AI financial health platform serving millions of employees. Resolving product questions, technical issues, and app engagement problems across customer channels.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on improving app engagement and resolving technical issues. Proficient in using Zendesk and Intercom to communicate effectively with customers and internal teams.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyIntercom ProficiencyConversational SpanishFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTechnical TroubleshootingFinancial AdviceMultitaskingOrganizational Skills

Soft Skills

Excellent Phone EtiquetteVerbal CommunicationWritten CommunicationInterpersonal SkillsWillingness to Learn

Tools & Technologies

ZendeskIntercom

Industry Keywords

FintechCustomer-Facing RoleFast-Paced EnvironmentHR TechPayments Experience

About the role

Key responsibilities & impact

Improve app engagement by making users happy and proactively solving issues
Communicate with customers via phone, email, SMS, and chat using Zendesk/Intercom
Provide knowledgeable answers about the product, pricing, and availability
Troubleshoot technical problems
Work with internal departments to meet customers' needs
Communicate with the engineering team to resolve app bugs and problems
Provide a positive app experience through live chat and well-researched financial advice
Perform data entry in various platforms
Educate and assist customers in a fast and friendly manner
Report to the Manager, User Care

Requirements

What you’ll need

1–2 years of customer service experience preferred
Conversational-level Spanish preferred
Experience in customer service or a customer-facing role
Excellent phone etiquette
Excellent verbal, written, and interpersonal skills
Experience using Zendesk, Intercom, or related tools
Experience working in financial services or fintech software companies
Experience working in a fast-paced work environment
Willingness to learn and grow
Ability to multitask, organize, and prioritize work
Fintech, HR tech, or payments experience is a plus but not required

Benefits

Comp & perks

Flexible PTO
Medical, Dental, Vision, Life, Disability coverage
Parental leave
Monthly stipend
Equity options
Remote work option