Senior Product Operations Manager

Rain

Senior Product Operations Manager at Rain enhancing product operations. Collaborating across teams to improve operational systems for financial solutions in a hypergrowth environment.

Posted 4/29/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $90,000 - $133,000 per yearWebsite

About the role

Key responsibilities & impact

Own the product operating cadence — planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
Run the launch motion end to end across cards, payments, and platform — readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
Build and run the partner feedback loop — capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
Stand up the tooling, dashboards, and documentation that make product operations leveraged — partner trackers, release notes, status comms, internal knowledge bases
Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
Drive the operational excellence that scales a product org — metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
Identify and remove friction wherever you find it — process, tooling, communication, decision-making — and raise the bar for how the team operates

Requirements

What you’ll need

5–8 years of product operations, program management, chief-of-staff, or strategy & operations experience, with a track record of building operational excellence inside a product-led company with a strong engineering culture and high bar for quality
Exceptional product judgment and operating instincts — you're someone others describe as one of the sharpest operators they've worked with, and you consistently raise the bar for the people around you
A senior, autonomous operator who can define the problem, drive the plan, and own the outcome without needing close direction
Strong technical fluency (APIs, payments systems, blockchain concepts) and the instinct to pull on technical threads yourself rather than defer to engineering or product
Genuinely excited to live in the details — you believe operational excellence is won in the specifics and are energized by the work to get them right
Excellent written and verbal communication; you can operate with sophisticated external partners, internal engineering teams, and executive stakeholders with equal ease
Proven ability to ship cross-functional initiatives quickly, measure their impact, and iterate in a fast-moving environment.

Benefits

Comp & perks

Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠 For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals 💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture — whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product operationsprogram managementoperational excellencetechnical fluencyAPIspayments systemsblockchain conceptsmetrics hygienepostmortemsdecision logs

Soft Skills

product judgmentoperating instinctsautonomous operationattention to detailwritten communicationverbal communicationcross-functional collaborationproblem definitionplanningoutcome ownership