Rain

Customer Success Manager

Rain

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $135,000 - $150,000 per year

About the role

  • Manage, mentor, and develop a team of Customer Success Managers through regular 1:1s, call reviews, performance feedback, and career development.
  • Ensure strong adoption, engagement, and satisfaction across your book of business, with a clear focus on retention and expansion.
  • Operationalize Customer Success plays and engagement models to support Rain’s growth, segment strategy, and customer lifecycle.
  • Own team-level KPIs including retention, expansion, onboarding success, and customer health scores.
  • Act as the voice of the customer internally, partnering with Product, Implementations, Support, and Sales to resolve issues, prioritize feedback, and improve the end‑to‑end experience.
  • Oversee new customer onboarding for your team’s accounts, ensuring fast time‑to‑value and clear success criteria.
  • Leverage data and tooling to forecast risk, prioritize accounts, and continuously improve CS processes.
  • Handle customer escalations with confidence and empathy, driving resolution and long‑term trust.

Requirements

  • 4–6+ years of experience in B2B Customer Success, Account Management, or related post‑sale roles (Mid‑Market or Enterprise preferred)
  • 1–3+ years of people management experience, with a track record of developing high‑performing teams
  • Proven ability to drive retention and expansion through strong customer relationships and structured execution
  • Strong business acumen and comfort discussing ROI, outcomes, and value with customer stakeholders
  • Data‑driven mindset with experience using customer health metrics, CRM tools, and CS platforms
  • Excellent communication, prioritization, and stakeholder management skills
  • Comfort operating in a fast‑paced, ambiguous environment with a bias toward action and ownership.
Benefits
  • Flexible PTO
  • Medical, Dental, Vision, Life, Disability coverage
  • Parental leave
  • Monthly stipend
  • Equity options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Customer SuccessAccount ManagementCustomer health metricsCRM toolsCS platformsData analysisKPI managementOnboarding successRetention strategiesExpansion strategies
Soft Skills
MentoringTeam developmentCommunicationPrioritizationStakeholder managementEmpathyProblem-solvingAdaptabilityLeadershipCustomer relationship management