Digital Marketing Manager
re-tool
Customer Success Operations Specialist
Rain
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Coordinate, support and escalate issues between customers, users and Rain internal teams
- Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion
- Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively
- Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function
- Create and improve standardized processes
- Contribute to documentation used for internal or external training/learning
- Escalate Customer Success team issues to Product and Engineering teams
- Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams
Requirements
- 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers.
- Strong project management skills and ability to prioritize internal and external requests.
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers.
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech is a plus.
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.).
