Senior Account Manager
NCC Group
Cyber Security
Strategic Account Manager
Rain
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $210,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
- Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
- Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
- Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
- Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
- Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
- Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
- Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.
Requirements
- 5–8+ years in Strategic Account Management, Enterprise Sales, or Customer Success leadership roles within fintech, payments, banking-as-a-service, or embedded finance
- Proven track record of commercial success: Demonstrated history of exceeding revenue targets, with experience managing $10M+ portfolios
- Strong negotiation skills with hands-on experience structuring complex commercial agreements, pricing models, and multi-year contracts
- Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto.
- Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed.
- Clear writer/speaker who builds trust from user ops to the C-suite.
- Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines.
Benefits
- Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
- 401(k) with matching: Invest in your future, just like we’re investing in ours.
- Ownership that matters: Every team member gets equity because we believe in building together.
- Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
- Unlimited PTO: Because time to rest and reset is just as important as time to ship.
- Product-first perks: Monthly budget to test our cards and features like a real user.
- Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
- Home office setup: One-time stipend to create a space that works for you.
- Team connection: Frequent company events, team dinners, and offsites to stay connected.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managemententerprise salescustomer successnegotiationcommercial agreementspricing modelsrevenue modelingAPI integrationKPI dashboardsportfolio management
Soft skills
trusted advisorcommunicationorganizational skillsresourcefulnessbias to actionrelationship buildingproblem-solvinginfluencingadvocacycross-functional collaboration
