Account Manager

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
• Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
• Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
• Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
• Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
• Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
• Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
• Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.

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