Senior Account Manager

Railsware

Senior Account Manager at Coupler.io guiding clients from demos to multi-year contracts. Leveraging analytical skills to manage and optimize client accounts for value.

Posted 6/17/2026full-timeRemote • 🇵🇱 PolandSeniorWebsite

About the role

Key responsibilities & impact

Run live demos with prospective and new clients.
Convert inbound leads into paying customers.
Grow revenue from existing accounts by identifying upsell opportunities.
Manage solution partners and resellers.
Own account health end-to-end for client value.
Keep CRM data accurate and actionable.
Maintain onboarding and sales documentation.
Collaborate across teams for seamless client experience.
Monitor and improve your own performance by reviewing calls and tracking conversion rates.

Requirements

What you’ll need

2+ year in sales, account management, or customer success
Experience with live demos and discovery calls.
Experience working with SaaS contracts with an average value of $5K+ per year.
Fluent English, written and spoken.
CRM experience.
Tech-savvy and a fast learner.
Analytical and consultative mindset.
Strong communication and negotiation skills.
Comfortable managing multiple priorities.

Benefits

Comp & perks

CET-aligned hours: 8:00 AM–5:00 PM or 3:00 PM–11:00 PM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesaccount managementcustomer successlive demosdiscovery callsSaaS contractsCRM

Soft Skills

communicationnegotiationanalytical mindsetconsultative mindsettech-savvyfast learnerability to manage multiple priorities